Application Lead

求人ID : 6115
投稿日 : 2022-01-13
業界 : Information Technology and Services
雇用形態 : 正社員, 常勤
必須スキル : Maintenance , support , CBES , C# , C , Java, SQL, Japanese2, English2
市区町村 : Hon-Atsugi
都道府県: Tokyo
国 : Japan
年俸 : 8,000,000 ~ 10,000,000

仕事内容

Position Name: Application Lead

Responsibilities

  • Regular work  (Inquiry/Service Request handling, Trouble shooting)
  • Coordinating a team accross onsite/offshore.
  • Communication and reporting to the customer, and esscalation handling.
  • Manage the enhancement.

Qualification:

  • Experience of maintenance support and management.
  • Communication with Customers, Business users and other relevant team(Infra) - Business Japanese skill
  • Communication with offshore team members and other relevant team(Collaborated application)- Business English skill
  • Customer Management , escalation handling
  • Problem solving, issue handling skill
  • Team, Vendor Management
  • ITIL service strategy knowledge
  • Basic level Knowledge of Program (Mandatory:C,C#, Optional:Java)
  • Basic level Knowledge of DB(Mandatory:SQL Server, Optional:Oracle)
  • Software development or maintenance experience
  • SDLC procedure
  • Risk/Task/Quality/schedule/Cost  management
  • Usage of Ticket management tool
  • Business  level Japanese
  • Business  level  English

Preferred Qualification:

  • Requirement analysis, supporting and guiding team on functional and technical areas as required
  • Excellent written and oral communication with customer for problem solving, issue handling or requriement gathring by Japanese
  • Should be able to handle customers, conflict situations, escalation management and so forth
  • Ability of an advancing a suggestion of Kaizen or Lean.

Company Description

This company is a leading foreign-affiliated solutions and services provider in the information, communications, and technology (ICT) industry. With more than 130,000 employees in 90 countries, they provide innovative IT solutions to nearly 1000 global customers, including Fortune 500 companies.
【Measures against passive smoking】
No smoking indoors allowed


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