Technical Support Engineer Tokyo Job

Job Description

Position Name: Technical Support Engineer Tokyo Job

Annual Salary : 7 million and above

Responsibilities:

• Provide 2nd level technical support to resolve end user issues, this includes software, hardware, application issues in IT ticketing system
• Coordinate and Collaboration with Client’s 1st / 1.5 level Global Service Desk, 2nd level INF Managed Service provider to continually improve quality of service for customers/users
• Continuous observation or analysis of potential shift-left capabilities from our IT/Businesses system to improve more areas such knowledge articles improvement, reduce current tickets flooding to assigned workgroups, improve flexibility workflow Serve as a Subject Matter Expert of specific IT Infrastructure Service (EG: Outlook, Office 365, Mobility Services, etc.) on behalf of GAE App Support and Triage Organization

Technical Support Engineer Tokyo Job Qualifications:

• Knowledge/Experience in following IT Infrastructure technologies
  • Windows and Apple operating system
  • O365 Applications
    • Office Suite (Excel, Word, PowerPoint, etc.)
    • OneDrive
    • OneNote
    • Microsoft Teams
    • Microsoft SharePointPowerApps
  • Knowledge and general usage expertise of Azure Active Directory/ Active Directory
  • Citrix/My Workspace
  • Mobile Intune (for Mobility MDM (Mobile Device Management) Administration)
  • ServiceNow
• Language skills: Japanese and English necessary.
• Organized and deadline driven with the ability to track multiple tasks simultaneously. Able to effectively set priorities and work well under deadlines with a strong attention to detail.
• Strong team player with the ability to learn, as well as have a solution-oriented approach and prefer to work in an international and intercultural environment
• Understanding of ITIL (ITIL® (IT Infrastructure Library)) methodology for Incident and Problem Management, ITIL v4 Foundation Certification a plus
• Project management Experience a plus, Jira/Confluence Tools a plus
• 3 years Minimum experience in IT Infrastructure environment 
• Associates/bachelor's degree in University/College

Japanese Languages: Japanese Fluent level N1 and English Business level.

Holidays & Benefits

• Insurances
• Commuting allowance
• Business trip allowance
• Sports facilities and recreation facilities
• Educational training / Overseas training system (OJT)
• Group life insurance
• Casual clothes allowed (office casual)

Company Description: 

One of the world's leading professional services companies, transforming clients' business, operating and technology models for the digital era. 
Their unique industry-based, consultative approach helps clients envision, build and run more innovative and efficient businesses. 
Headquartered in the U.S., this company is one of the Fortune 500 companies and is consistently listed among the most admired companies in the world.

 [Passive smoking measures]
Indoor smoking
Designated smoking area