IT Support Specialist Tokyo Job

Job Description

Position Name: IT Support Specialist Tokyo Job

Annual Salary : 5million and above

Responsibilities:

• Setup, initialize and troubleshoot iPhones and other mobile devices. 
• Configure laptops, desktops, and printers to ensure smooth integration with store systems. 
• Support app installation and configuration across multiple devices and platforms.
• Provide remote and on-site technical support for staff at retail locations. 
• Troubleshoot and resolve technical issues related to POS (Point of Sale) systems and retail applications. 
• Collaborate with cross-functional teams to implement ApTOS POS solutions.
• Diagnose and resolve hardware, software, and network issues in a timely manner. 
• Provide remote and on-site technical support for staff at retail locations. 
• Troubleshoot and resolve technical issues related to POS (Point of Sale) systems and retail applications. 
• Utilize SQL to manage and query databases, ensuring data integrity and system efficiency. 
• Provide technical support and troubleshooting for Aptos retail management systems. 
• Assist with system updates, software installations, and security patches. 
• Provide ongoing training and guidance to retail staff on IT-related processes and software usage. 

IT Support Specialist Tokyo Job Qualifications:

• IT Support Specialist 5-8 years' experience ( like IT device support or IT desktop support role)
• Proficiency in iPhone setup, laptop configuration, and PC desktop troubleshooting. 
• Experience with printer configuration and device management. 
• Strong knowledge of SQL for querying and managing databases. 
• Familiarity with Aptos or similar retail management systems. 
• Understanding of general IT support and network troubleshooting.
• Business level Japanese & English.

Preferred Qualifications: 

• Experience in a retail or customer service environment. 
• Knowledge of additional IT systems or software related to retail operations

Japanese Languages: Japanese Business level N2 and English Business level.

Holidays & Benefits

• Insurances
• Commuting allowance
• Business trip allowance
• Sports facilities and recreation facilities
• Educational training / Overseas training system (OJT)
• Group life insurance
• Casual clothes allowed (office casual)

Company Description: 

One of the world's leading professional services companies, transforming clients' business, operating and technology models for the digital era. 
Their unique industry-based, consultative approach helps clients envision, build and run more innovative and efficient businesses. 
Headquartered in the U.S., this company is one of the Fortune 500 companies and is consistently listed among the most admired companies in the world.

 [Passive smoking measures]
Indoor smoking
Designated smoking area