Operation Support Lead | Japan Jobs | Fidel Consulting KK

Operation Support Lead

Job Id : 6948
Posted : 2024-01-09
Industry : Retail
Employment Type : Contractor, Temporary
Required Skills : Japanese JLPTN, English2, Operation Support, ServiceNow , Helpdesk , Support
City : Ginza
State : Tokyo
Country : Japan
Annual Salary : ¥3,000,000 ~ ¥4,700,000

Job Description

Position Name: Operation Support Lead

Responsibilities:

  • Replace and decommission the old ticketing system (Service Desk Plus)
  • IT-related requests to be migrated from the Workflow system
  • Improve asset management and configuration management
  • Eliminate requests and incident reports from user emails or chats, and promote the usage of the ServiceNow user portal
  • Improve the depth of incidents and requests analysis by reports
  • Keep track of demands and status of activities
  • Communicate with key stakeholders (including the global teams) to obtain current issues and wish lists of the workflow design and process changes
  • Manage demands, prioritize and track request status
  • Generate periodical reports for compliance-related processes
  • Share tips and instructions by developing the knowledge base
  • Support procurement processes (obtain quotations and raise PRs)
  • Be the first escalation point of the Helpdesk for operation matters
  • Support to prepare operation handover processes and documentation

Qualifications:

    • Strong knowledge of ServiceNow and process creation
    • Excellent communication skills
    • Experience in vendor management and procurement process is a plus
    • Demonstrable ability to drive forward work on own initiative
    • Diplomatic style to drive collaboration in a multi-stakeholder environment
    • Experience in multicultural professional environments
    • Demonstrable ability to motivate and enthuse others
    • Service- and goal-oriented style

Languages:

  • Native-level Japanese and Fluency in English

About Company

This private company is a world leader in creating, developing, manufacturing, and distributing luxury products. Founded by Gabrielle at the beginning of the last century, Company offers a broad range of high-end creations, including Ready-to-Wear, Leather Goods, Fashion Accessories, Eyewear, Fragrances, Makeup, Skincare, Jewelry, and Watches. this is also renowned for its Haute Couture collections, presented twice yearly in Paris, and for having acquired a large number of specialized suppliers, collectively known as the Métiers d’Art.  we are dedicated to ultimate luxury and to the highest level of craftsmanship. It is a brand whose core values remain historically grounded on exceptional creation. As such, we promote culture, art, creativity, and “savoir-faire” worldwide, and invest significantly in people, R&D, and innovation. At the end of 2019, we employed more than 28,000 people across the world.


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