Operation Support Lead | Japan Jobs | Fidel Consulting KK

Operation Support Lead

Job Id : 6948
Posted : 2024-01-09
Industry : Retail
Employment Type : Contractor, Temporary
Required Skills : Japanese JLPTN, English2, Operation Support, ServiceNow , Helpdesk , Support
City : Ginza
State : Tokyo
Country : Japan
Annual Salary : ¥3,000,000 ~ ¥4,700,000

Job Description

Position Name: Operation Support Lead


  • Replace and decommission the old ticketing system (Service Desk Plus)
  • IT-related requests to be migrated from the Workflow system
  • Improve asset management and configuration management
  • Eliminate requests and incident reports from user emails or chats, and promote the usage of the ServiceNow user portal
  • Improve the depth of incidents and requests analysis by reports
  • Keep track of demands and status of activities
  • Communicate with key stakeholders (including the global teams) to obtain current issues and wish lists of the workflow design and process changes
  • Manage demands, prioritize and track request status
  • Generate periodical reports for compliance-related processes
  • Share tips and instructions by developing the knowledge base
  • Support procurement processes (obtain quotations and raise PRs)
  • Be the first escalation point of the Helpdesk for operation matters
  • Support to prepare operation handover processes and documentation


    • Strong knowledge of ServiceNow and process creation
    • Excellent communication skills
    • Experience in vendor management and procurement process is a plus
    • Demonstrable ability to drive forward work on own initiative
    • Diplomatic style to drive collaboration in a multi-stakeholder environment
    • Experience in multicultural professional environments
    • Demonstrable ability to motivate and enthuse others
    • Service- and goal-oriented style


  • Native-level Japanese and Fluency in English

About Company

This private company is a world leader in creating, developing, manufacturing, and distributing luxury products. Founded by Gabrielle at the beginning of the last century, Company offers a broad range of high-end creations, including Ready-to-Wear, Leather Goods, Fashion Accessories, Eyewear, Fragrances, Makeup, Skincare, Jewelry, and Watches. this is also renowned for its Haute Couture collections, presented twice yearly in Paris, and for having acquired a large number of specialized suppliers, collectively known as the Métiers d’Art.  we are dedicated to ultimate luxury and to the highest level of craftsmanship. It is a brand whose core values remain historically grounded on exceptional creation. As such, we promote culture, art, creativity, and “savoir-faire” worldwide, and invest significantly in people, R&D, and innovation. At the end of 2019, we employed more than 28,000 people across the world.

AI Job Matching Girl icon

All you have to do is upload your resume!
AI will find the list of jobs matching your career history.