Technical Support Administrator Ibaraki Job

Job Description

Position Title: Technical Support Administrator Ibaraki Job

Annual Salary : 4mili yen and above

Description:

The purpose of the role is to resolve, maintain, and manage the client's software/ hardware/ network based on the service requests raised from the end-user as per the defined SLA ensuring client satisfaction

Technical Support Administrator Ibaraki Job Qualifications:

• More than 3 years of experience as a technical support Administrator

Ensure timely response of all the tickets raised by the client end user:

Service requests solutioning by maintaining quality parameters

• Act as a custodian of the client’s network/ server/ system/storage/ platform/ infrastructure and other equipment to keep track of each of their proper functioning and upkeep
• Keep a check on the number of tickets raised (dial home/ email/chat/ IMS), ensuring the right solutioning as per the defined resolution timeframe

Perform root cause analysis of the tickets raised and create an action plan to resolve the problem to ensure the right client satisfaction

• Provide an acceptance and immediate resolution to the high priority tickets/ service
• Installing and configuring software/ hardware requirements based on service requests
• 100% adherence to timeliness as per the priority of each issue, to manage client expectations and to ensure zero escalations
• Provide application/ user access as per client requirements and requests to ensure timely solutions

Track all the tickets from acceptance to resolution stage as per the resolution time defined by the customer

• Maintain timely backup of important data/ logs and management resources to ensure the solution is of acceptable quality to maintain client satisfaction
• Coordinate with the on-site team for complex problem resolution and ensure timely client servicing
• Review the log which Chat BOTS gathers and ensure all the service requests/ issues are resolved promptly

Language: Japanese N minimum, needs some English as well

Company Description

A leading global information technology, consulting, and business process services company. We harness the power of cognitive computing, hyper-automation, robotics, cloud, analytics, and emerging technologies to help our clients adapt to the digital world and make them successful. A company recognized globally for its comprehensive portfolio of services, a strong commitment to sustainability, and good corporate citizenship, we have over 160,000 dedicated employees serving clients across six continents. Together, we discover ideas and connect the dots to build a better and bold new future.
[Measures against passive smoking]
No smoking indoors allowed
Designated smoking area