Bilingual Desktop Support Engineer

Job Description

Position Name: Bilingual Desktop Support Engineer 

Responsibilities:

• Work within a team to provide front line support both by phone and face-to-face to Back Office staff. 
• Primarily to provide second line support for all PC issues, within a standardized operating environment Identification of issues and escalation to appropriate second or third line IT teams both locally and globally. 
• Identifying the issue and initial troubleshooting Involvement in related projects (eg, application implementation and rollouts) as well as day-to-day support. 
• Assistance to all Back Office business units Software, (Windows 10 Systems and application, account administration; share permission administration etc) Hardware Administration (Installation of workstation, update of inventory information; Laptop installation, troubleshooting, training and support etc) 
• Support for Japanese applications used by the back office and where appropriate liaison with third party vendors Be audit- and control- conscious and carry out IT control/risk related work.

Qualifications:

• High customer service skill  
• Bilingual - Business level Japanese and Business English 

Preferred Qualification:

• IT experience 
• Financial industry experience 
• ITIL Personal Skills 
• Effective Communication Skills 
• Problem Solving Skills 
• Desire to continuously improve Accountable and focused on deliverables 
• Strong multitasking skills 
• Complete tasks under tight deadlines 

Holidays and Benefits

• Weekly two-day holiday system (Saturday and Sunday)
• Summer vacation
• Year-end and New Year holidays
• Annual paid leave
• Condolence leave
• Salary increase once a year (April)
• Complete social insurance (health, welfare pension, employment, industrial accidents)
• Transportation expenses (up to 30,000 yen per month)
• Certification allowance

About Company

Our managed services extend sales, marketing, operations, and IT solutions so you can scale and impact your bottom line faster. We put exceptional people, processes, and systems into action—at your work site or ours.