Desktop Support Engineer | Japan Jobs | Fidel Consulting KK

Desktop Support Engineer

Job Id : 6327
Posted : 2022-03-08
Industry : Information Technology and Services
Employment Type : Full Time, Permanent
Required Skills : Japanese2, English2, Desktop Support, Infrastructure, LAN, Networking , TCP/IP, Switches, Firewall
City : Shimotsuma-shi
State : Ibaraki
Country : Japan
Annual Salary : ¥9,000,000 ~ ¥10,000,000

Job Description

Position Name: Desktop Support Engineer

Responsibilities:

  • L2 Level desktop support in installing, technical troubleshooting and fixing desktops, printers, laptop and other computer peripherals hardware problems as well as desktop applications including MAC (Apple) System 
  • Perform smart hand activity under instruction based activities at sites
  • Lift / move computer equipment weighing up to 50Lbs
  • Desk side support and PC break/fix including basic administration of Windows O/S and MAC/Linux OS (preferred), TCP/IP networking, DNS, DHCP, VPN, and RDP
  • Smart hand support for peripheral and networking hardware, including, but not limited to monitors, keyboards, mice, printers, fax machines, scanners, routers, wireless routers, switches, firewalls, racks, cabinets, multi-port data termination panels all under ‘Smart Hands’ capability.
  • Troubleshoot issues with systems and networks using good deductive reasoning skill and troubleshooting & resolving issues related to end user network cabling
  • Repeat call analysis and developing preventive actions
  • Problem management

Qualification:

  • Five to six (5-6) years’ of strong experience providing IT Infrastructure field support which includes troubleshooting hardware, software, operating system issues and problems and fixing the issues without impacting / violating the hardware warranty or customer security compliance requirements.
  • Japanese Language (N2 and above) is mandatory along with English speaking & Writing ability
  • Excellent written and oral communications skills with clients and management as well as people skills.
  • L2 Level desktop support experience in installing, technical troubleshooting and fixing desktops, printers, laptop and other computer peripherals hardware problems as well as desktop applications.
  • Basic knowledge of enterprise LAN and WAN setups and concepts. Ability to perform smart hand activity under instruction based activities at sites.
  • Ability to lift / move computer equipment weighing up to 50Lbs.
  • Experience on MAC (Apple) System is mandatory.
  • Expert in desk side support and PC break/fix including basic administration of Windows O/S and MAC/Linux OS (preferred).
  • Usage Knowledge of TCP/IP networking, DNS, DHCP, VPN, and RDP.
  • Smart hand support for peripheral and networking hardware, including, but not limited to monitors, keyboards, mice, printers, fax machines, scanners, routers, wireless routers, switches, firewalls, racks, cabinets, multi-port data termination panels all under ‘Smart Hands’ capability.
  • Ability to troubleshoot issues with systems and networks using good deductive reasoning skill and troubleshooting & resolving issues related to end user network cabling.
  • Experienced in repeat call analysis and developing preventive actions
  • Experienced in Problem management
  • Ability to work with deadlines and complete tasks on-time. Takes proactive ownership and works with sense of urgency
  • Experience of ticketing tools (ServiceNow / Remedy etc.)
  • Preferably with an Associate’s Degree in Electronics and CompTIA A+ Certification

Non-Technical:

  • Good Customer management skill,
  • Good in oral and written communication
  • Able to interact and work with customer at different levels
  • Self- Driven and result oriented.
  • Really passionate about the work

Holiday & Benefits 

  • Weekends off
  • Summer vacation
  • New Year holiday
  • Paid holidays
  • Maternity leave
  • Pension
  • Health consultation by an inhouse physician
  • Social insurance

Company Description

A leading global information technology, consulting, and business process services company. We harness the power of cognitive computing, hyper-automation, robotics, cloud, analytics, and emerging technologies to help our clients adapt to the digital world and make them successful. A company recognized globally for its comprehensive portfolio of services, a strong commitment to sustainability, and good corporate citizenship, we have over 160,000 dedicated employees serving clients across six continents. Together, we discover ideas and connect the dots to build a better and a bold new future.
[Measures against passive smoking]
No smoking indoors allowed
Designated smoking area


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