Job Description

Position Name: Desktop Support Engineer

Responsibilities:

• L2 Level desktop support in installing, technical troubleshooting and fixing desktops, printers, laptop and other computer peripherals hardware problems as well as desktop applications including MAC (Apple) System 
• Perform smart hand activity under instruction based activities at sites
• Lift / move computer equipment weighing up to 50Lbs
• Desk side support and PC break/fix including basic administration of Windows O/S and MAC/Linux OS (preferred), TCP/IP networking, DNS, DHCP, VPN, and RDP
• Smart hand support for peripheral and networking hardware, including, but not limited to monitors, keyboards, mice, printers, fax machines, scanners, routers, wireless routers, switches, firewalls, racks, cabinets, multi-port data termination panels all under ‘Smart Hands’ capability.
• Troubleshoot issues with systems and networks using good deductive reasoning skill and troubleshooting & resolving issues related to end user network cabling
• Repeat call analysis and developing preventive actions
• Problem management

Qualification:

• Five to six (5-6) years’ of strong experience providing IT Infrastructure field support which includes troubleshooting hardware, software, operating system issues and problems and fixing the issues without impacting / violating the hardware warranty or customer security compliance requirements.
• Japanese Language (N2 and above) is mandatory along with English speaking & Writing ability
• Excellent written and oral communications skills with clients and management as well as people skills.
• L2 Level desktop support experience in installing, technical troubleshooting and fixing desktops, printers, laptop and other computer peripherals hardware problems as well as desktop applications.
• Basic knowledge of enterprise LAN and WAN setups and concepts. Ability to perform smart hand activity under instruction based activities at sites.
• Ability to lift / move computer equipment weighing up to 50Lbs.
• Experience on MAC (Apple) System is mandatory.
• Expert in desk side support and PC break/fix including basic administration of Windows O/S and MAC/Linux OS (preferred).
• Usage Knowledge of TCP/IP networking, DNS, DHCP, VPN, and RDP.
• Smart hand support for peripheral and networking hardware, including, but not limited to monitors, keyboards, mice, printers, fax machines, scanners, routers, wireless routers, switches, firewalls, racks, cabinets, multi-port data termination panels all under ‘Smart Hands’ capability.
• Ability to troubleshoot issues with systems and networks using good deductive reasoning skill and troubleshooting & resolving issues related to end user network cabling.
• Experienced in repeat call analysis and developing preventive actions
• Experienced in Problem management
• Ability to work with deadlines and complete tasks on-time. Takes proactive ownership and works with sense of urgency
• Experience of ticketing tools (ServiceNow / Remedy etc.)
• Preferably with an Associate’s Degree in Electronics and CompTIA A+ Certification

Non-Technical:

• Good Customer management skill,
• Good in oral and written communication
• Able to interact and work with customer at different levels
• Self- Driven and result oriented.
• Really passionate about the work

Holiday & Benefits 

• Weekends off
• Summer vacation
• New Year holiday
• Paid holidays
• Maternity leave
• Pension
• Health consultation by an inhouse physician
• Social insurance

Company Description

A leading global information technology, consulting, and business process services company. We harness the power of cognitive computing, hyper-automation, robotics, cloud, analytics, and emerging technologies to help our clients adapt to the digital world and make them successful. A company recognized globally for its comprehensive portfolio of services, a strong commitment to sustainability, and good corporate citizenship, we have over 160,000 dedicated employees serving clients across six continents. Together, we discover ideas and connect the dots to build a better and a bold new future.
[Measures against passive smoking]
No smoking indoors allowed
Designated smoking area