Network Support Engineers

Network Support Engineers

Job Id : 6117
Posted : 2022-01-19
Industry : Information Technology and Services
Employment Type : Contractor, Temporary, Part Time
Required Skills : JapaneseN, Japanese1, LAN/WLAN, IP address
City : Tokyo
State : Tokyo
Country : Japan
Annual Salary : ¥5,800,000 ~ ¥6,700,000

Job Description

Position Name: Network Support Engineers


  • The engineer will support tasks on Network.
  • Hardware Installation/De-installation/Racking and Stacking as long as this is not a project
  • Spare parts management
  • Break-Fix and Escort Service
  • Site Survey for LAN/WLAN on project base
  • Site Specific Documentation will be provided by customer. Maintenance of operational documentation will be done by Emerge.
  • Device initial configuration (to make device remote accessible, configuration remotely
  • Lead Network Support team members
  • Plan and Build

Support will include following hands & eyes activities for these services and handled on a project base:

  • Device installation during new network built up
  • Service Request fulfilment
  • Change-Management
  • Hardware lifecycle management
  • IP address Assignment
  • Support relocation activities
  • Site survey for LAN and WLAN
  • Operations and administration
  • Onsite services (Smart Hands & feet support services) will be fulfilled using Hub and Spoke models and following services are covered as part of operational activities as long as this is not a project:


  • Install the network device as per the predefined instructions from the remote team
  • Provide smart hands and feet support in incident troubleshooting
  • Coordinate with remote support team in Incident troubleshooting
  • Replace faulty network components with replacement to resolve incident
  • Connect console cable to device and do screen-sharing with remote engineer in cases when the device is not accessible remotely
  • Spare-parts management of devices in Client Asset room at Sites
  • Device uninstallation and arrange for disposal

Company Description

The company is an IT services and software solutions provider. We focus on IT consulting and custom software engineering services for both Japan and the Indian markets, leveraging our global resources and Know-how. The geographical presence of Company covers the Tokyo, Japan, and Coimbatore, India. The company is delivering technology excellence, quicker time-to-market, uncompromised quality, and security of software applications. We have the most talented Bilingual IT professionals and continually invest into skills and know-how development to ensure our clients enjoy world-class solutions and service in the most cost-effective way. Our commitment to every client engagement is to ensure the success of customer’s innovations in IT-process and software systems