IT Help Desk Executive

IT Help Desk Executive

Job Id : 5991
Posted : 2021-12-13
Industry : Information Technology and Services
Employment Type : Contractor, Temporary, Part Time
Required Skills : English2, Japanese4, Help Desk
City : Minato-Ku
State : Tokyo
Country : Japan
Annual Salary : ¥3,600,000 ~ ¥4,200,000

Job Description

Position Name: IT Help Desk Executive 

Responsibilities

  • Serve as the first point of contact for customers seeking technical assistance over the phone or email
  • Perform remote troubleshooting through diagnostic techniques and pertinent questions
  • Determine the best solution based on the issue and details provided by customers
  • Walk the customer through the problem-solving process
  • Direct unresolved issues to the next level of support personnel
  • Provide accurate information on IT products or services
  • Record events and problems and their resolution in logs
  • Follow-up and update customer status and information
  • Pass on any feedback or suggestions by customers to the appropriate internal team
  • Identify and suggest possible improvements in procedures

Qualification 

  • Proven experience as a help desk technician or other customer support role
  • Tech-savvy with working knowledge of office automation products, databases, and remote control
  • Good understanding of computer systems, mobile devices, and other tech products
  • Ability to diagnose and resolve basic technical issues
  • Proficiency in English
  • Excellent communication skills
  • Customer-oriented and cool-tempered
  • BSc/BA in IT, Computer Science or relevant field

Company Description

The company is the leading business expansion specialist in Asia, with global knowledge and local expertise in business, corporate, investor, human resources & payroll, and corporate trust & debt services. It provides the building blocks for, and catalyzes every stage of your business growth, from incorporation to IPO. Strategically headquartered in Hong Kong, we operate out of 21 countries/territories and across a network of 47 offices. It serves 50,000 clients, including ~2,000 companies publicly listed in Asia and over 40% of the Fortune Global 500 companies. With 2,600 employees, of which 630 are certified professionals, we deliver critical functions to help ambitious companies accelerate their growth in Asia and beyond.


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