Help desk (Infra Support) | Japan Jobs | Fidel Consulting KK

Help desk (Infra Support)

Job Id : 5552
Posted : 2024-04-24
Industry : Staffing and Recruiting
Employment Type : Full Time, Permanent
Required Skills : help de, Service, desktop s, troubles
City : Tokyo
State : Tokyo
Country : Japan
Annual Salary : ¥3,000,000 ~ ¥5,000,000

Job Description


Infrastructure support involves


  1. Kitting – Basic PC setup – Put together the PC – Install OS / OS image install / basic internet or wi-fi settings /printer setup / MS office setup / anti-virus setup
  2. Basic troubleshooting – Solve basic issues (internet connectivity / Microsoft issues / hardware issues / web or cloud issues  / Apple MAC issues
  3. Operational support – hard disk or hardware replacement / client visit and check of all devices and troubleshoot / liaison with vendors (NTT / Building maintenance / weekly backups /monitoring using Zabbix or Nagios kind of tools)
  4. Telephony – basic telephony understanding, liaison with external vendors (eg. NTT), allocating tel. nos. to team members, setting up meeting rooms and video-audio calls for senior mgmt.


  1. Server support – basic VB script or shell script running or modification / specialized server installation (eg. Zabbix etc)
  2. Network Support – Network router install / configuration / monitoring and log analysis / basic scripts running
  3. VM (virtual machine) – VM creation / install / support (eg. VMWare)
  4. Cloud support  - AWS instance creation / user management /  basic configuration /
  5. Security – firewall basic setting / configuration / monitoring

 Typically this is the kind of work we get from our clients as well as we have in our office.

 We need someone who can visit onsite / visit clients few times a week while supporting in-house clients could be of help.

If there is no in-house work, in such case we would expect the person to visit clients or work onsite.




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