Client Relationship Manager | Japan Jobs | Fidel Consulting KK

Client Relationship Manager

Job Id : 4905
Posted : 2024-01-19
Industry : Information Technology and Services
Employment Type : Full Time, Permanent
Required Skills : Customer Satisfaction, Client Management, Leadership Skill, Quality Management, Relationship Building, Business Strategy, Visio, Relationship Management, Strategic Planning, Management Skill, Hiring Decisions, Entrepreneurial, Banking, Management Consulting, Leadership, Excel, People Management, Business Development, Project Management, Resource management , Japane
City : Tokyo
State : Tokyo
Country : Japan
Annual Salary : ¥17,000,000 ~ ¥19,000,000

Job Description

 Position Name: Client Relationship Manager


  • Develop and expand new relationships in space
  • P&L management– sustain and grow business, client services delivery and operations
  • Independently own the portfolio
  • Develop account penetration strategies, develop client relationships, understand their pain points, challenges, and goals
  • Provide thought leadership/innovation to customers
  • Identifying strategic initiatives that help the Client’s business achieve its goals and drive transformational programs
  • Ability to position the value proposition and drive delivery excellence initiatives to deliver the highest value to the customer
  • Building relationships across various levels in the Client organization and should be able to develop exec-level relationships in particular.
  • Ensuring Critical Project delivery oversight;
  • Working two in a box with the offshore delivery management team
  • Diligence in all Operational aspects – forecast, bottom line management, pipeline creation
  • Mentoring Cognizant leads and managers and developing a winning team
  • Ensuring clear and timely communication and reporting of status to internal and external stakeholders.
  • Anchoring large RFPs and strategizing with product vendors or intermediaries as required.


  • Years of experience: 15 to 20 years
  • Onsite exposure and customer-facing experience are a must preferably in a PL/PM/BD/AM role at onsite
  • Experience in working with clients in the APAC region would be an added advantage.
  • Strong Business Development and Relationship skills
  • Good understanding of Software Design Life Cycle, latest IT trends, and some delivery exposure
  • Able to connect with key CXO-level stakeholders independently and build relationships.


  • Insurances
  • Commuting allowance
  • Business trip allowance
  • Sports facilities and recreation facilities
  • Educational training / Overseas training system (OJT)
  • Group life insurance
  • Casual clothes allowed (office casual)

Company Description 

One of the world's leading professional services companies, transforming clients' business, operating, and technology models for the digital era. 
Their unique industry-based, consultative approach helps clients envision, build, and run more innovative and efficient businesses. 
Headquartered in the U.S., this company is one of the Fortune 500 companies and is consistently listed among the most admired companies in the world.

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Indoor smoking
Designated smoking area

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