Job Id : 4304 Posted : 2020-09-25 Industry : Marketing and Advertising Employment Type : Full Time, Permanent Required Skills : Japanese1, English2, Cloud, Technical Support, SQL, Linux, System Development, Salesforce, Networking City : Shibuya-ku State : Tokyo Country : Japan Annual Salary : ￥5,000,000 ~ ￥7,200,000
He will lead the technical support area in the support team of the customer success section of the AI-equipped IP phone service.
In response to technical inquiries from customers, we will handle the high-level contents as a person in charge and lead the team to solve problems quickly.
We will maintain a knowledge base, promote self-service solutions, optimize business efficiency and create a scalable organization.
Experience in maintenance and operation of networks and servers in large-scale systems
Understanding voice communication (SIP, VoIP) services, network equipment, cloud services
Experience in creating and operating knowledge bases such as Zendesk
Experience in large-scale system development
Knowledge of CRM products such as Salesforce
Knowledge of networks (L2-L7, Internet)
Over 1 year of system development or system maintenance operation experience
Over 3 years of work experience in cloud services, communication services, software sales, technical support, consulting, etc. with client facing for corporate customers
Manipulating the database using SQL
Experience in log research using Linux commands and monitoring systems
2-3 or more staff management experience
Ability to communicate with customers using Japanese phone, email, chat, etc.
Logical thinking ability and sentence writing ability for problem solving
Annual holidays: 120 days Presence or absence of passive smoking measures
paid Leave system
New Year holidays
Paid leave Other
The company aims to "create new ways of communication and bring about changes in the world," and is a startup that develops software/database for AI × Voice × Cloud. As the first service for lawyers, we are developing a cloud IP phone equipped with a voice analysis AI that visualizes phone sales.
Main business content AI/Voice/Cloud software/database development The company is taking on the challenge of "creating a new way of communication and bringing about changes in the world." Most recently, we are developing AI × Voice × Cloud software/database, and as the first service for lawyers, we are offering cloud IP phones equipped with voice analysis AI that visualizes telephone sales.
AI Job Matching
All you have to do is upload your resume!
AI will find the list of jobs matching your career history.