Job Description

Job Description

• He will lead the technical support area in the support team of the customer success section of the AI-equipped IP phone service.
• In response to technical inquiries from customers, we will handle the high-level contents as a person in charge and lead the team to solve problems quickly.
• We will maintain a knowledge base, promote self-service solutions, optimize business efficiency and create a scalable organization.

Qualification

• Experience in maintenance and operation of networks and servers in large-scale systems
• Understanding voice communication (SIP, VoIP) services, network equipment, cloud services
• Experience in creating and operating knowledge bases such as Zendesk
• Experience in large-scale system development
• Knowledge of CRM products such as Salesforce
• Knowledge of networks (L2-L7, Internet)

Preferred Qualification 

• Over 1 year of system development or system maintenance operation experience
• Over 3 years of work experience in cloud services, communication services, software sales, technical support, consulting, etc. with client facing for corporate customers
• Manipulating the database using SQL
• Experience in log research using Linux commands and monitoring systems
• 2-3 or more staff management experience
• Ability to communicate with customers using Japanese phone, email, chat, etc.
• Logical thinking ability and sentence writing ability for problem solving

Holidays

• January Holidays
• Annual holidays: 120 days Presence or absence of passive smoking measures
• social insurance
• Transportation expenses
• paid Leave system
• New Year holidays
• Paid leave Other

Company Information