Fraud Management Section - Fraud Liaison Support Analyst

Fraud Management Section - Fraud Liaison Support Analyst

Job Id : 3584
Posted : 2021-01-22
Industry : Telecommunications
Employment Type : Full Time, Permanent
Required Skills : Japanese2, English2, Fraud prevention , strategy claims management, alert management, stakeholder management, Japanese regulations , financial crime , Fraud intelligence, Fraud Strategy
City : Setagaya-ku
State : Tokyo
Country : Japan
Annual Salary : ¥5,000,000 ~ ¥8,000,000

Job Description


The company is one of the leading Tech companies in the world.
It started its own MVNO (Mobile Virtual Network Operator) Service in 2014 and, since then, Company has become the No.1 MVNO in Japan.
The company is building the world's first End-to-End virtualized mobile network (for 4G and 5G) that no one has seen before. 
The company is a startup with a flat, non-bureaucratic, and hands-on culture.
They are a truly global organization, with team members from Japan, India, USA, Canada, Brazil, France, Germany, The Netherlands, Pakistan, China, South Korea, Australia, Egypt, Jordan, Kenya, and more, working in a fast-paced, innovative and agile environment.

They are looking for innovative people who are ready to take new challenges and work on cutting edge technology to build the Telecom of the Future.
As part of the Fraud Liaison team, you will be responsible for fostering collaboration and cooperation among various teams within the fraud management organization (e.g., Fraud Intelligence, Fraud BI and Platforms etc.) as well as among other functional areas of the business (e.g., customer care, financial management, legal, compliance etc.) and fraud management teams.
As the Company defines and establishes the overall fraud management organization and framework, you will be tasked with implementing the policies, and processes around recoveries, restitution, inbound and outbound contact, internal employee relations, whistle-blower management, and legal and compliance exceptions. 

Key responsibilities and duties include:
  • Collaborate with the Fraud Intelligence team to manage fraud risk
  • Collaborate with Finance, Legal, Compliance, and other functions to provide the necessary support (in terms data/ analytics, process etc.)
  • Enable various functional areas to comply with regulatory reporting requirements
  • Collaborate with accounting and reporting functions to understand the recovery funds lost from custody due to fraud
  • Engage with customers to provide specialized care & resolution
  • Partner with customer-facing teams to appropriately remedy fraud claims
  • Enable fraud risk management of internal employee fraud in collaboration with HR, Internal Audit, and procurement
  • Enable and manage inbound claim management, alert management system and process
  • Manage & investigate inbound customer fraud claims
  • Quantify, resolve, and manage the restitution of fraud claims / losses
  • Maintain and report upon KPIs and SLAs
  • Review processes to ensure SLAs are being met and drive continuous optimization

Required Skills/Experience

  • 3-10 years of experience in Technology, Fraud prevention and strategy claims management, alert management, and stakeholder management
  • Understanding of the issues, concepts and legal/technical requirements of Japanese regulations as well as a general understanding of the principles of fraud prevention
  • Solid understanding of Japanese regulations related to financial crime (e.g., AML/CTF, sanctions etc.)
  • Experienced in collaborating with law enforcement and judicial bodies
  • Ability to communicate written and verbally in English in a professional capacity
  • Ability to build strong relationships, operate effectively within large cross-functional teams, and influence business partners to drive transformational change
Preferred Experience & Skills:
  • 2+ years of experience in Fraud intelligence and strategy in the Telecom industry
  • Understanding of fraud related tools and technologies
  • Ability to communicate written and verbally Japanese in a professional capacity is strongly preferred
  • Bachelor’s degree in financial, economics or legal discipline (e.g., BS in economics) from a reputable institution


  • Five-Day Workweek
  • Summer Holidays
  • Winter Holidays
  • Paid Holidays
  • Benefits (pension, health, employment, unemployment)
  • Commuting allowance
  • Employee stock ownership plan
  • Discounted sports club
  • Visa support
  • Childcare
  • Cafeteria (free breakfast, lunch and dinner), Library, Convenience store
  • Internal clinic, pharmacy, fitness club & spa, hair salon, laundry service
  • Assistance fund for club activities
  • Baseball tickets

About Hiring Company

Established in 2018 as a mobile business of one of Japan's leading major group companies.
They plan to comprehensively develop mobile carrier business as MNO (mobile communication operator), mobile communication business as MVNO (virtual mobile communication carrier), ICT business, and energy business.
They aim to provide attractive and convenient services that meet people's needs with innovative technology and advanced technology.

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