Job Description

Helpdesk－Information Systems Dept-　Client Mobile,Inc.

Job: Service Support

Primary Location: Asia and Oceania-Japan-Tokyo

Employee Status: Regular

Description

Department introduction

The information system department is responsible for the following two main tasks.

• Administrative operations related to Client Mobile services (personal phone / ISP service, etc.) and Client Communications services (corporate phone / ISP service, etc.)
• Management / operation / English service support (Call center, Registration center, Billing center)

Team introduction

In this division, we are trying to provide services to customers with the following emphasis.

• Improve customer satisfaction by planning and implementing measures to improve center quality
• Formulation of workflow, FAQ, etc. at start of new service
• Promotion of reforms using AI (AI Chatbot, AI IVR, etc.) and our call center products

Responsibility

As a member of the call group, we will handle all operations related to the above services together with the members in the group.

• In particular, we will ask you to lead and lead the English support (telephone / email) of Client Broadband Premium (ISP) service.
• You will also be involved in planning / project management related to Japanese call center management / operation.

The unique appeal of this position is the ability to provide new services to customers using AI Chatbot and our Omni-Channel Contact Center Service.

Required Qualifications

• English　・・・　Native level (telephone / email support)
• Japanese　・・・　Conversation level
• Basic knowledge of telecommunication services (support phone / ISP)
• Communication skills (flexible and courteous customer support and ability to make correct decisions)
• Basic knowledge of document creation (Create and modify FAQs, procedure manuals, etc. Create documents using Microsoft Office PowerPoint)

Preferred Qualifications

• Work experience with Salesforce or Service Cloud
• Work experience at telecommunications company
• Qualification for information processing exam

English Requirement: Native Level
Japanese Requirement: Conversational Level