AWS Contact Center Lead

Job Description

Appealing Points:

• Opportunity to design and develop next-generation telephony and contact center solutions using advanced AWS services centered around Amazon Connect.
• Work on cutting-edge AI/ML and LLM-based projects, including IVR enhancement, conversational AI, agent assist, and customer analytics for improved customer experience.
• Gain exposure to end-to-end delivery including CI/CD pipelines, API integrations, and architecture design, enhancing both technical expertise and project leadership skills.

Annual Salary : 9 million yen and above

Qualification:

• 7 + years hands-on application development experience using AWS services do design telephony solutions – Amazon Connect, Lex, Lambda, Lambda Layers, Dynamo DB, S3, Kinesis, Glue, Athena, QuickSight, Route53, CloudFront, API Gateway, VPC, KMS, IAM, CloudWatch, SNS, Cognito, KMS, WAF, Data Sync, CloudTrail etc.
• 5+ Hands on strong programming experience in Lambda development using Java, NodeJS, or Python.
• 3+ years of knowledge and experience in designing the CI/CD pipelines
• 1+ years of experience to apply AI/ML techniques to enhance IVR, conversational AI, agent assist, and customer analytics.
• Integrate and experiment with LLM-based solutions
• Develop and customize Amazon Connect integrations, call flows, reporting, and omnichannel capabilities
• Experience in REST and SOAP APIs development including security design
• Should have ability to drive the project efforts and collaborate with multiple teams within the organization.
• Should have go getter attitude and curiosity to learn new skills.
• Should have excellent communication and interpersonal skills.
• Produce/change architecture artifacts (L0/L1) required for the project
• AWS Solution Architect Professional certification is a plus point.

Japanese languages: Business-level Japanese and business-level English required..

About Company

This company has been certified as the “best employer” in 2020 by the “Top Employers Institute” which recognizes outstanding employers.

A global leader in consulting, technology, outsourcing, and next-generation services. With approximately 180,000 employees worldwide, the company helps clients in more than 50 countries stay ahead of the competition. Through the co-creation of innovative solutions, they help companies transform and thrive in an ever-changing world.

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