Customer support SV

求人ID : 5538
投稿日 : 2021-07-21
業界 : Telecommunications
雇用形態 : 正社員, 常勤
必須スキル : English2, Japanese2, Support
市区町村 : Setagaya-ku
都道府県: Tokyo
国 : Japan
年俸 : 9,000,000 ~ 10,000,000

仕事内容

Position name: Customer support SV

 

Since our founding, we have been conducting CS operations in-house with the aim of improving user satisfaction.

The Customer Support Section, which is solely responsible for CS operations, has the mission to create a platform where people can buy and sell things safely and securely, and to provide the best user experience.

We look at the entire user experience from start to finish. We pay thorough attention to every detail.

We are a team of people who love to create Internet services, who all think about 'how we can deliver better services to users' from their own perspectives

Responsibilities

  • Creating a platform for safe and secure shopping
  • Responding to user inquiries
  • Improving service quality in cooperation with the operation and development teams by listening to users' voices.
  • We are looking for people who can help us build the best customer support group.
  • We are looking for members who can work together to build the best customer support group!

Qualifications

 

  • Experience in any of the following
  • At least 3 years of CS experience (email support required)
  • Management experience
  • Experience in proposing and implementing improvements based on numbers

 

Languages:

  • Japanese (Overall - 4 - Fluent)

Holidays and Benefits

  • Five-Day Workweek
  • Summer Holidays
  • Winter Holidays
  • Paid Holidays
  • Benefits (pension, health, employment, unemployment)
  • Commuting allowance
  • Employee stock ownership plan
  • Discounted sports club
  • Visa support
  • Childcare
  • Cafeteria (free breakfast, lunch, and dinner), Library, Convenience store
  • The internal clinic, pharmacy, fitness club & spa, hair salon, laundry service
  • Assistance fund for club activities
  • Baseball tickets

About Company 

The largest eCommerce company in Japan, and the third-largest eCommerce marketplace company worldwide. The organization provides a variety of consumer and business-focused services including e-commerce, e-reading, travel, banking, securities, credit card, e-money, portal and media, online marketing, and professional sports.  The company is expanding globally and currently has operations throughout Asia, Western Europe, and the Americas. 

[Measures against passive smoking]
No smoking indoors allowed
Designated smoking area


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