Dedicated Deskside Support Engineer

求人ID : 5524
投稿日 : 2021-07-16
業界 : Information Technology and Services
雇用形態 : 正社員, 常勤
必須スキル : Japanese2, English2, Customer Services, Desktop Administrator, Microsoft Office Suite
市区町村 : Chiyoda-ku
都道府県: Tokyo
国 : Japan
年俸 : 4,000,000 ~ 5,000,000

仕事内容

Position Name: Dedicated Deskside Support Engineer
Responsibilities

  • PRINCIPAL DUTIES AND RESPONSIBILITES
  • Provide on-site technical support for desktop PCs – both software and hardware
  • Physically set up computers and software system installation
  • Perform basic hardware moves and changes
  • Record and manage all incidents and requests in ticket-tracking system
  • Ensure timely resolution of issues by acquiring necessary information to best measure impact to the customer
  • Proactively inform management of trends, significant problems and expected delays.
  • Provide other IT-related support as required by the business
  • Test applications as required by the business before rollout

Qualification

 

  • Experience in delivering Superior Customer Service experience preferably with the trading floor/banking support of investment banks including real-time market data support is an advantage
  • Good Working knowledge and IT experience supporting Microsoft Windows configuration, Desktop Administration, Microsoft Office Suite
  • Solid understanding of Intel based PC hardware/peripherals
  • Strong verbal, written, listening communication experience
  • Japanese: Advanced
  • English: Advanced – reading, writing and listening

Preferred Qualification

  • Ability to make sound decisions following approved procedures in a fast paced environment
  • Ability to effectively manage multiple tasks occurring simultaneously
  • Ability to work independently with little supervision

Language Level:

English: Advanced, Japanese: Advanced       

Company Description

As a specialty IT Services and Solutions provider, our goal is to challenge the conventional ecosystems and create a new one. Disruptive innovation is at the core of what we do. Managed Services, Network and Server Support, Data Center related works and Digital Transformation are our expertise


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