Sr. Application Specialist, Technical Support

Sr. Application Specialist, Technical Support

Job Id : 6434
Posted : 2022-04-29
Industry : Information Technology and Services
Employment Type : Full Time, Permanent
Required Skills : JapaneseN, Japanese1, English2, Windows, ITIL, Desktop Support
City : Tokyo
State : Tokyo
Country : Japan
Annual Salary : ¥7,000,000 ~ ¥8,500,000

Job Description

Position Name: Sr. Application Specialist, Technical & Support Operations

Responsibilities:

  • Key technical support resource for the successful day to day operational running of the client services.Strong knowledge of desktop hardware support and network troubleshooting essential.A solid understanding of application infrastructure and system integrations is required, whilst strong experience in as many of the following is highly desirable: Ticketing, Websites, eCommerce, Retail POS, Warehousing, Customer Service and Analytics.

Qualification:

  • Understanding of RDBMS and SQL
  • Windows certification – preferred but not a must
  • ITIL or similar Service Diplomas / Certification – preferred but not a must
  • Salesforce Certs – preferred but not a must
  • Networking certification – preferred but not a must.
  • At least 3 to 5 years of experience with Japanese in infrastructure and ticketing solutions preferred.
  • Ability to communicate in Japanese (native or N1) and English business level.

 

Holidays & Benefits

  • Insurances
  • Commuting allowance
  • Business trip allowance
  • Sports facilities and recreation facilities
  • Educational training / Overseas training system (OJT)
  • Group life insurance
  • Casual clothes allowed (office casual)
     

Company Description 

One of the world's leading professional services companies, transforming clients' business, operating and technology models for the digital era. 
Their unique industry-based, consultative approach helps clients envision, build and run more innovative and efficient businesses. 
Headquartered in the U.S., this company is one of the Fortune 500 companies and is consistently listed among the most admired companies in the world.

 [Passive smoking measures]
Indoor smoking
Designated smoking area


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